Frequently Asked Questions

Are the products sold on Scentsuality.co.uk authentic?
All products sold on our website are authentic, original products. We only use trusted suppliers.

What methods of payment do you accept?
We accept payment via PayPal of all major credit and debit cards - a PayPal account is not necessary. We also accept Google Checkout, (goods will not be sent until payment has cleared), postal orders and bank transfers.

Who are Scentsuality?
Scentsuality.co.uk is a subsidiary of UK company, EASy Streetz Limited. We are registered in England and Wales under company number 5552742.

Do you deliver goods outside of the United Kingdom?
Scentsuality is based in the UK, however we deliver goods worldwide. Please note that delivery times for orders outside of the UK may vary. Please refer to our delivery options for more information.

What are you delivery costs?
Scentsuality offer several delivery options. To find out more information about our delivery time and costs, please click here.

Can you deliver to a different address?
Unfortunately if you have paid by credit card we can only deliver goods to the address where the card is registered. However, if you have paid by postal order, bank transfer or cheque, arrangements can be made to deliver elsewhere. Please note that deliveries to an alternative address will not be dispatched until payment has cleared.

Can I return my item for a refund?
Yes. As long as your item is in the same condition as sent out (unused and includes original packaging), we are more than happy to accept it back and provide a full refund.

Who will pay the return postage costs if I want a refund?
You will be required to pay for return postage fess unless the item you have purchased is faulty.

How can I contact you?
You can contact Scentsuality via email, telephone or via our online web form. Scentsuality is based in Surrey, United Kingdom. To contact us click here.

*By using our website, you agree to be bound by Scentsuality's Terms & Conditions.